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Just an ordinary Saturday morning. In an ordinary mall. In an ordinary clothing store stall. Trying on quite an ordinary (albeit darn expensive!) pair of jeans. And then a phone rings in the stall next to mine.
A lady’s voice answers curtly: “I’m really busy fitting clothes for the party next week, I can’t talk right now.” A few seconds silence. “Are you crazy? I am NOT coming to mom and dad’s right now I am BUSY.” It was clear that the recipient of the untimely phone call was not impressed with whoever it was on the other side.
More silence.
“What do you mean you can’t tell me? Are you f**** kidding me? You better tell me what’s going on RIGHT NOW or I am ending this call. I. Am. Busy.” Her voice was high-pitched and it was obvious that she was very irritated.
I was done fitting the jeans and fully dressed and ready to go but I stood still, not opening the door but instead listening to the conversation. I couldn’t help myself, it was very clear that my neighbour was about to tell off the other person (I suspected it was either her sister or brother) in the next few seconds.
And then that sound. That heart wrenching, stomach churning, horrific, whaling sound that I have heard too many times these past few years. That sound.
The lady starts screaming, whaling, begging all at once: “Dead? What do you mean dead? Mom is dead? Mom is DEAD? Mom? DEAD? No, no, no, no!!!!”
I heard a thud and before I could help myself I yanked open my stall door and tried to open the one next to mine. But it was locked and the lady inside was quite obviously busy losing it. For a few panicky seconds I didn’t know what to do but then I start banging on the stall door: “Open this door, please open the door!” I was yelling at the top of my voice but the whaling was so loud I wasn’t sure if she heard me, so I just kept on banging.
By this time the racket has attracted a few bystanders, but everyone just stood there, staring. No one did anything. So I just kept on pounding on the door whilst the whaling continued. All of a sudden, the door opened and as I pushed myself inside the woman in front of me literally crumbled to the ground.
I tried to catch her but I was too late. The stall was so small that my handbag caught on the handle and unceremoniously yanked me back. The next moment I was on my knees, next to her, trying to help her up. She was beautiful – a pretty redhead in her early thirties. She wasn’t whaling anymore. She was just sitting in the corner of the clothing stall, slumped against a pretty mirror crying and breathing very, very fast in between sobs. Too fast. I tried to take the cellphone from her but it was clenched in her hand and she wouldn’t let go. I could see the person who called was still on the line and I gently tried to prey the phone from her hands again. But she wouldn’t let go.
So I did what I do best, I just took her in my arms and held her, making soothing noises, trying to will her to breathe slower by talking slowly and softly. Her body was shaking and the raw, throaty sounds coming from deep within her soul shocked me to my core, like it always does. One never gets used to this. Never.
The next moment she breaks free from my arms, grabs her handbag and sunglasses and phone still in hand, runs out of the store like a wounded animal. Without thinking twice I run after her. She is running so fast that I am battling to keep up but at least I could see her a few metres in front of me. I then realize that she is not going to be able to just drive out of the parking mall. She would have to find her ticket, pay for it, find her car and then only manage to get out. So I ran as fast as I could until I was almost next to her and shouted to her that she must get in her car I will pay my ticket and give it to her. I wasn’t sure if she was going to understand what I was trying to do but the next moment she shouted . “Just hurry, please just hurry. I have to go. My mom. My mom. My MOM!!!”
I ran down the escalator with her, yanked my parking ticket from my handbag, paid the ticket and ran to the exit boom as fast as I could. She was already waiting there, hitting the steering wheel with her fists and crying and crying and crying, the mascara and tears streaming down her face. I asked her if I could please get in and drive her but she shouted, “Just open the boom, just open the god-damn boom!” So I put the paid ticket in the machine, the boom opened and the next moment she was gone, her little Yaris nearly taking out a pedestrian, tyres screeching as it disappeared around the corner.
I turned around, half expecting an audience but there was no one. I slowly walked back to the escalators. My heart was beating so fast I thought it was going to jump out of my chest. As I stepped off the escalator I asked a friendly cleaning lady nearby where the parking office was (of course it was halfway around the world!) and proceeded to walk there in stunned silence. I was nauseous, sad, upset and shaking but I kept my composure, explaining to the attendant that I lost my ticket, paid a penalty and got another ticket. It would just have been too much to try to explain to someone what happened. I left the shopping centre immediately, driving home in a haze.
To the pretty red-haired lady who lost her mom, I am so very sorry for your loss. I don’t know your name and I don’t know your story but I do know that you woke up this morning like all of us did, not thinking or expecting that your day would turn out to be one of total and utter devastation. You didn’t wake up knowing that the rest of your life will never be the same. You didn’t know. None of us ever knows. My heart aches for you.
No matter how ordinary life is, there is nothing ordinary about death…
Written by: Nicci Coertze. All rights reserved.